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Knowledge Base

Part One: About the order Status Part Two: Shipping & Delivery Part Three: About the made to custom order Part Four: Returns & Refunds FAQs Part Five: Payment FAQs Part Six: My Account FAQs Part Seven: How to Pay
5.Our Return & Cancellation Policy
We hope all of our customers are happy with their orders form us. But, If you are unhappy with them, you want to return item to us, please read the following instructions.

Order cancellation

1. How to cancel an order that hasn't been paid?

If your payment of an order has not been made yet, you may cancel it by clicking "Cancel order" in your account at Honeybuy.com. If your order has not been paid in 7 days, it will be cancelled automatically

 

2. How to cancel an order that has been paid?

For Stock Items like jewelry,shoes,fashion apparel

Orders for stock items can be cancelled within 24 hours and get a full refund.Once your order has been sent out,it can not be cancelled any more.Please feel free to contact our sales person if you want to cancel your order to see if your order has been sent.

For Custom Made Items like suits & Dress

We understand that ordering goods online is an important undertaking, and our cancellation policy was created with this in mind. However, it is important to note that some of our products are made to order, and once the creation process has begun,the materials cannot be reused. So if you want to cancel your order for custom made items, you should tell us before we send your order information to our factory or you may not be able to get a full refund.

(1). Orders canceled before we send your order information to our factory will be eligible for a full refund.

(2). Orders canceled 1-3 days after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price.

(3). Orders canceled after 3 days of payment confirmation will be eligible for a partial refund depending on the dress making procedure,but won't be less than the shipping fee.

(4). Once your order has been shipped, it can no longer be canceled.

If you would like to cancel your order, please contact our customer service at service@honeybuy.com ;sales@honeybuy.com

Return & Exchange

If you are returning or exchanging dresses,clothing, or accessories, please make sure they are in their original condition - unworn, unwashed, unaltered, undamaged, clean, free of lint and hair and with tags intact and attached,and advise us the reason within 3 days.


(1). Defective, Damaged or Misshipped Items

Defective, damaged or mis-shipped items are eligible for a full refund. When requesting your refund, please be ready to provide Customer Service with photographs clearly showing the problem with the items. If you believe your items were damaged during shipping, you will be required to offer photographs showing the damaged packaging as well as "Proof of Damage" documentation from your delivery carrier in order to process your refund.


(2). Sizing or Fitting Issues

Our custom made products like dresses and suits will be made in the measurement you sent to us.Please take the correct measure according to our measure guide,we assure you of 100 % fit if you can offer us the correct measurement.

Item is not the size you ordered

If your item size differ from the specifications of your order by more than one inch, we encourage you to find a local tailor to make adjustments, and we will gladly reimburse you for up to 100% of the product price in tailoring costs. If you choose this option, please remember to request a receipt from your tailor as a copy of it must be provided when requesting reimbursement.If you do not mind,you can also send it back to us for alteration.

Your item is the size you ordered but does not fit

Dresses or suits that does not fit properly but fit the specifications you ordered cannot be returned or exchanged.

Please note: if your order specifications differ too greatly from the final sizing request, resizing may not be possible.


(3). Color Mismatch

The settings of your computer screen may alter the color of the pictures shown on HoneyBuy.com. Slight color mismatches between the color of your item and the color shown on screen may not mean that the item is defective or mis-shipped. However, if you are confident that you have received the item in a wrong color, please contact Customer Service to see if a return or refund is possible.

Exemption Clauses

1. Replacements and refunds are not available for products with no quality issues.

2. Returns will not be accepted for slight color, size or detail differences.

3. Returns will not be accepted if there is deliberate damage.

Return Process

1. Contact Customer Service within 3 days after you get your package,including an explanation and photographs documenting the reason for the return. Returns will not be accepted without prior approval from Customer Service.When you receive an email entitled "Tracking Number For Order ********," your order has been shipped.

2. Once Customer Service has approved your request, please send the item and the completed Product Return Form back to us as soon as possible.

3. Once received at our facility, your return will be processed in 3 to 5 business days. Once your return is confirmed and inspected, please allow up to two billing cycles for it to be credited to your account. Items returned in unacceptable condition we will not be processed as refunds and will be shipped back to you.

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