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Knowledge Base

Part One: About the order Status Part Two: Shipping & Delivery Part Three: About the made to custom order Part Four: Returns & Refunds FAQs Part Five: Payment FAQs Part Six: My Account FAQs Part Seven: How to Pay
7.Can I cancel the dress if I change my mind?
Our dresses aren't just pulled from a warehouse. Once your order is confirmed, our tailors begin selecting materials in the color you requested and cutting fabric based on your measurements. Even standard size dresses are made-to-order for each customer. The custom nature of our dresses means our cancellation policy is stricter than for other items, so it's important to order carefully. Please see the table below for our cancellation policy:
Within 24 hours of payment confirmation* 24-72 hours after payment confirmation*
Full Refund 50% refund of the product price, full refund of the shipping price

Please kindly notice that when you receive an email entitled "Order Received and

Payment Confirmation" please note that your payment has been confirmed.

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