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Knowledge Base

Part One: About the order Status Part Two: Shipping & Delivery Part Three: About the made to custom order Part Four: Returns & Refunds FAQs Part Five: Payment FAQs Part Six: My Account FAQs Part Seven: How to Pay
3.What does my order status mean?

In My Orders, you can easily find each order you've placed and its current status. On your order details page, various help options will be available based on your order status.

 

Please see the table below to learn what options are available to you at each stage of your order.

My Order Status Is: That Means: Right Now I Can:
On Shopping Your order is currently incomplete, awaiting payment. Once we've received your payment, we will confirm it within 24 hours and begin processing your order. Complete your payment
Edit order
Delete this order
Pending Your order is currently incomplete, awaiting payment. Once we've received your payment, we will confirm it within 24 hours and begin processing your order. Complete your payment
Edit order
Delete this order
Paid Your payment has just been confirmed and we will begin processing your order immediately.

Check order progress
Resolve a payment issue
Cancel this order*

Request a change of shipping address
Shipping Everything in your order has been packaged and sent to the shipping address you provided.

Resolve a payment issue
Request a return or refund
Report missing or wrong products

Inquire about tariffs

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