Have a question? We are always here to help.
We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact our customer service representatives.
Live Chat: Available 24-7, use the Live Chart function to chat online with one of our sales representatives.
Phone: 0086-592-5183012
Please note: it's the better way contact us by email because different language, different time and so on.
Thank you for your support!
2) Payment Guide
Paying with Paypal
With PayPal, you can send payment quickly and securely online.Through PayPal, you can pay with credit card, debit card, or bank account balance. Once your order is submitted, you will be redirected to PayPal's site where you could make the payment.
Paying with Credit Card
We currently accept Visa, MasterCard, and American Express credit card payments from most locations worldwide. Paying by credit card is safe, easy and convenient at HoneyBuy.com .
Paying with Western Union
Due to convenience of Western Union for us, we offer a 5% discount off your items (excluding shipping).
If you want to pay the payment via Bank Transfer or Western Union Please send email to service@honeybuy.com
for confirm the payment.
Paying with Bank Transfer
We are also happy to accept Bank Transfer payment for most orders.
3) Rush Order 
If you want get the custom item within 12-18 days,please pay extra rush order fee for your rush order,you can contact us for more details.
4) Wholesaler
Please feel free to browse and order online,and then contact us before you checkout. We will email you an invoice, with the discounted total,we will give you very favorable discount and prices .
5) Custom Made Item Note
Please note that our items are hand-made, and they cannot be 100% exactly like the items in the photos. Just like hand-painted pictures, painting the same image twice can never be exactly the same. Each listing is for making you an item which is about 90-95% like the item in the photos we have provided (Premium Grade), and you can upgrade to 98-99% of accuracy in the Grade of Service option for most items. Before production, you must provide additional photos of the dress you want replicated if you have them available, as we only replicate according to what we can see in the photos. For what we cannot see or cannot see clearly, we will have to improvise according to the rest of the dress design which we can see. If you have any specific requirements, you must inform us prior to production to avoid any possible alteration fees.
6) Shipping Information
In order to help our customers to get your order quickly and safely, here are some points for your selection.
EMS : If your order is not rush, you can choose this which will help you get fewer even free taxes. It will only take about 7 business days
if ship to USA, Japan, Australia and so on. But usually it is very hard to track on line.
TNT : It is Netherlands local express company, usually if your country is in UK, German, you need to pay taxes.
DHL : For European countries, it is the fastest way, and you can track it on line at any time.Usually we would ship your item out by DHL.
UPS / Fedex : If ship to USA, Canada, this is the best and fastest shipping method for your choice.
For more details, please refer to 
.
7) FAQs
a) When can the product reach me?
Normally, it will take us 18-22 days to tailor your dress or suit. And the shipping time will differs according to shipping methods you choose. Usually the product can reach you in about 22-29 days.
For the in stock item,we would arrange to ship your item out in 2 working days,and it would take us 4-6 working days for the shipping to your door.Usually the item can reach you in about 8-12 days.
b) When should I order?
Usually, you will receive your designed wedding dress within 25 days after you confirmed you order. So we suggest you make your order at least one month before your wedding date to give us more time for re-confirming, making and shipping. Or, if you are urgent, we can also make the wedding gown within a required time for you. But you need to pay extra fee.
c) Why does my credit card payment fail?
Payment by credit card may fail because of bank authorization and fraud prevention systems. When you have trouble with making a payment via credit card, you may contact your card-issuing bank or PayPal directly.
For more details, please refer to
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