We are committed to your 100% satisfaction.
â?? All ordered items on our site are closely to the word "what you see on our website are what you get in 7days".
â?? Before enjoying easy exchange & return policy, you must contact us for returning shipping address before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. All the returned shoes should be sent to the shipping address we email you.
â?? All ordered items are the right items you pick here. We promise you of the right order package. So if returning right items for a refund: all returned items are subject to a 25% restocking fee and $30 return fee. Shipping and handling charges are non-refundable.
â?? We do not cover the shipping cost of returns or exchanges of right order package, you will be responsible for the shipping and handling costs.
â?? We accept exchanges for a different size or color within 7 days of the original order dispatch date.
â?? Please contact us with your Order ID and the tracking number of your order. If you would like to exchange items for a different style, you would have to return your items for a refund* (as per Return policy) and place a new order for the style you prefer.
â?? You must contact us before sending the items back. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Worn or dirty items will be returned back to you.
â?? We do not cover the shipping cost of exchanges, you will be responsible for the return postage and for the shipping and handling cost of shipping the exchanged items back to you.
â?? The mail point is we don't accept shoes are used and even worn.
â?? Should you wish to cancel your order, you must email us immediately. 25% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.